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A Secret Weapon For artificial Intelligence

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AI may even evaluate a customer interaction and have an understanding of the customer’s sentiment and intent. This permits the bot to identify constructive, damaging, and neutral language so it may route tickets to an agent correctly if a handoff is necessary and lower escalations because of sentiment detection. With https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business

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